Important!

1. Amenable for temporary work at home set up, will report onsite once the covid situation in Ph eases.
2. Willing to report at Eastwood site when needed to report onsite.

Job Summary: As a Level 1 Technical Support, you are expected to provide quality service in handling technical inquiries from customers on supported products and/or subscriptions - troubleshooting of phones, peripherals, and software technologies (telephony and networking environment). The incumbent will be assigned to help maintain network connectivity and troubleshoot reported issues following standard resolution processes and documentation functions.

Essential Duties and/or Responsibilities:
• Provide/Maintain Network Connectivity Services on Supported Products
• Provides Solutions and Recommendations Based on Available Services
• Follows Documented Processes and/or Procedures in Identifying Gaps, Resolving Customer Issues, and Documenting Transactions
• Troubleshoots Network Problems; Recommends Corrective Procedures
• Completes Network Change Requests Following Svc Level Agreements

Minimum Hiring Qualifications:
• At least One (1) Year of BPO Experience - Technical Support
• Knowledge of Network Technologies is a Huge Advantage
• Knowledge of Basic IT Technologies - i.e. Operating Systems, Network Devices, Software Development and Architecture
• Strong Command of the English Language (Verbal & Written)
• Ability to Understand/Interpret and Apply Technical Concepts
• Working Knowledge of Basic Microsoft Office Tools Required

Salary Package:
Starters/Adapters/Expro 1-2: PhP 27,500 - 35,500 (Package Range)
Expro 3-4: PhP 36,500-40,500 (Package Range)

We are passionate about our products and our team. We are looking for engineers that will take ownership of their projects and products beyond functional specs and mockups and who like to work in a fast-paced team environment. We look for engineers who are smart, motivated and team players. With your technical expertise you manage individual projects priorities, deadlines and deliverables. You design, document, develop, test, deploy, maintain, and enhance software solutions. You will be developing a Mobile Android Application for Property Management Software used by thousands of users across the US and other international locations.

PRIMARY RESPONSIBILITIES
 Manage individual projects priorities, deadlines and deliverables.
 Design, document, develop, test, deploy, maintain, and enhance software solutions.
 Ensure quality of work via DEV or unit tests consistent with requirements and specs
 Research and solve problems to support the product.

REQUIRED KNOWLEDGE/SKILLS/ ABILITIES
 BA/BS degree in Computer Science or related technical field or equivalent practical experience
 At least 3 years work experience including programming experience in C/C++ and Java
 At least 3 years work experience with Kotlin
 At least 3 years of overall experience in developing and maintain Android Apps released to Market
 Knows about integration with firebase for logs and Push notifications
 Experience in API design, performance optimization, client architecture, or tools, in the mobile space.
 Android SDK knowledge
 Understanding of Android platform and Google Play Services
 Experience working with IOT providers
 Agile mindset and has developed in a Scrum-based environment
 Comfortable with ambiguity in requirements and able to collaborate with teammates to develop the specs
 Able to provide visibility of progress using project tracking software such as Azure DevOps, Jira, and the like

PRIMARY JOB FUNCTIONS
• Handle E-mails, Calls and Chat related to application issues faced by clients within SLA; and at times will handle desktop, hardware, software, access issues.
• Create issue tickets by logging all pertinent information with utmost Quality and precision.
• Identify the exact issue through effective probing and paraphrasing.
• Provide initial assessment of categorization and prioritization for reported issues and provide support taking guidance from the KB, targeting a higher level of first contact resolution
• Ensure issues are correctly routed to appropriate support groups if unresolved by helpdesk.
• Multi-task between voice and e-mail support
• Ensure the KPI and SLA targets are met
• Excellent  verbal, written and typing skills (25 WPM+)
• Provide daily outstanding incident & service requests follow-up reports.
• Perform first level troubleshooting on PC, OS and basic office applications (MS Office 2010, Adobe). Take remote of the user’s PC for faster resolution.

REQUIRED SKILLS
• Ability to handle clients professionally during all interfaces, and provide prompt service
• Should have a good understanding of the service desk operations
• Strong command over English language - Strong written and verbal communication skills.
• In depth customer management to increase customer satisfaction
• Exposure to various ticketing tools. The associate must be able to accurately capture customer and network information into our ticketing system.
• Night shift (inclusive of public holiday) support is required.
• Exposure to using remote tools for troubleshooting the issues faced by the customer
• Working knowledge of MS Office Applications, specifically MS Excel
• Solid experience in problem analysis and resolution of technical issues; and proven ability to function in a self-directed environment.

QUALIFICATIONS
• Must be graduate of a 4 year IT course or any IT related courses
• 2+ years of Technical Support, Help Desk, Customer Service experience of equivalent in multiple channels
• Certification related to ITIL V3 is a plus but not required.
- At least 2 year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
- Full-Time position(s) available.
- 100 Full-Time position(s) available.

Performs a wide variety of credit and collection functions.  Collects monies owed on delinquent accounts. Performs one or more of the following duties:
• Monitors delinquent accounts and implements collection procedures.
• Sends follow-up letters and accepts payment on certain accounts.
• Assists customers with information on payment arrangements and account disputes.
• Re-bills companies or individuals when appropriate.
• Responds to inquiries from customers or external collection resources.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts
• Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits.
• Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts
• Reviews and makes recommendations regarding bad debt or write-offs.
• Develops and maintains relationships with external credit agencies
• Collect coins and currency from parking meters and toll pay stations
• All other duties as assigned

 Has developed expertise in a variety of work processes through job-related training.
 Generates new and innovative solutions to complex problems, and proposes improvements to processes.
 Works autonomously within established procedures and practices.
 Typically acts as a lead or expert with considerable on-the-job experience.

Qualifications :

• Candidate must possess at least a Bachelor's/College Degree , any field AND with at least 1 year of BPO (Voice account) working experience.
• If Undergraduate, should completed 4 semesters from 1 (one) school AND with at least 2.5 years of BPO (Voice account) working experience.
• If Associate Diploma Graduate, should have at least 2.5 years of BPO (Voice account) working experience.

Summary of Responsibilities: 

• Work closely with recruiters and/or clients/Hiring Managers to deeply understand technical requirements of the role and how it fits the organization
• Strategize different ways to build talent pipelines and execute on tactical research, referral generation and sourcing campaigns
• Maximize existing sourcing channels and develop new ones
• Engage passive candidates through the use of Boolean, LinkedIn and alternative search techniques
• Develop and manage sourcing channels
• Extensive knowledge in gathering market intelligence
• Recommend and drive improvements that impact quantity and quality of leads

What’s in it for you:

• This is a day shift role with weekend rest days
• You will be exposed to globally recognized sourcing processes/techniques
• You will have access to new sourcing/recruitment technologies
• Competitive pay and 0-35% monthly performance bonus
• Utilize technical competency in a new and exciting field which opens up career opportunities
• You will be recruiting for the world’s leading independent, end to end IT services company

Requirements:

• Relevant Experience: at least 1 year technical recruiting experience (local) with a search firm or in-house recruiting team. Must have experience in entry to high level IT requirements
• Expertise: You have a deep understanding of the IT industry including (but not exclusive to): SDLC, IT project management approaches, programming platforms, IT organizational structure, etc.
• Drive: You have a proven track record with meeting and exceeding goals
• Presence: You are able to communicate effectively to different audiences and possess negotiating skills.
• Willing to work in Makati, Upper McKinley and Eton Centris

Experience Required for Your Success

• BPO experience or background in Sales (consumer sales, real estate, medical representatives, etc.) is preferred.
• Comfortable and conversational using the English language
• Have a drive to succeed and the willingness to learn
• Willing to work on a permanent night shift

Account Highlights:

✨ Work from home set up
✨ Laptop will be provided (living within NCR+)
✨ Fixed weekends off
✨ Monthly incentives

Salary Package: PhP 23,500 upto PhP 25,000
Work Set-up: Work from home

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next CSR :
• Are at least High School / Senior High School Graduate
• Have an experience of at least twelve (12) months in the BPO industry
• Preferably with Sales Consulting or Account Management experience. Experience working in B2C environment preferred.
• Must have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
NOTE: SHOULD HAVE AT LEAST 10 MBPS WIRED INTERNET CONNECTION (Laptop will be provided)

Here’s what’s in store for YOU :
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Guaranteed pay during training: PhP 19,000 - 21,000
Guaranteed pay during nesting/ production: PhP 21,500 - 23,500
Average monthly variable program incentive per agent is at PhP 8,500

QUALIFICATIONS:
· Graduate of either BSIT/ BSCS/ Computer Engineering – with background on networking.
· Prior work as a network engineer/ staff/ technical support is preferred.
· Networking certification is also preferred
· Have excellent English communication skills
· Have working knowledge on computers
· Have good customer service, multi-tasking and problem-solving skills
· Are willing to work in shifting schedule

Enjoy these awesome benefits when you join us:
– Paid training
– Competitive salary
– Benefits after 6 months
– Career pathing and Advancement opportunities
– Average monthly variable program incentive per agent is at PhP8,500

Your day-to-day in a nutshell :
• Assist our community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about company products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Display a strong bias to doing what’s right for our community
• Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce Company Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

You may be our next CSR if you :
• Are a college graduate, with at least one (1) year Customer Service experience (BPO or non-BPO)
• Have good English communication skills
• Have good multi-tasking, problem-solving skills and keen attention to details
• Are willing to work at home temporarily
• Have at least 10 Mbps internet speed and conducive working area at home

Here’s what’s in store for YOU :
• Earn up to PhP 22,000 Salary
• Competitive salary
• Free meals and transportation
• Staff wellness-focused account
• Exciting workspace

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next CSR :
• Are College graduate or 2nd Year College completed (UG2)
• Have an experience of at least six (6) months in the BPO industry
• Must have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills

Here’s what’s in store for YOU :
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next CSR :
• Are College graduate or 2nd Year College completed (UG2)
• Have an experience of at least six (6) months in the BPO industry
• Preferably with Financial background
• Must already have a proof of employment for the past 7 years and proof of education (strict BI)
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Should have at least 10-25 Mbps wired internet connection prior to start date

Here’s what’s in store for YOU :
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Salary package: PhP 23,500 to PhP 25,000

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next CSR :
• Are at least High School graduate or College graduate / undergraduate
• Have an experience of at least twelve (12) months in the BPO industry
• Preferably with Sales Consulting or Account Management experience. Experience working in B2C environment preferred.
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Should have at least 10 Mbps wired internet connection

Here’s what’s in store for YOU :
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next CSR :
• Are at least High School graduate or College graduate / undergraduate
• Have an experience of at least six (6) months in the BPO industry
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU :
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Job Highlights

• Earn up to 24k!
• Temporary Work at Home
• Shifting Schedule

Your day-to-day in a nutshell :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next CSR if you :
• Are a college graduate or undergraduate
• Have a BPO experience of at least six (6) months in an International Voice Account
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU :
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Dayshift Account! Salary package: PhP 27,000 to PhP 30,000

As a Technical Support Specialist, you are the tech expert who will deliver outstanding IT support to the customers and clients of the biggest global brands.

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next TSR :
• Are at least a high school graduate
• Have an experience of at least twelve (12) months in the BPO industry
• Have excellent English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU :
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities