Salary package: PhP 18,000 up to PhP 24,000

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next CSR :
· At least a high school graduate
· Have an experience of at least six (6) months in the BPO industry
· Have excellent English communication skills
· Have working knowledge on computers
· Have good customer service, multi-tasking and problem-solving skills
· Are willing to work in shifting schedule

Enjoy these awesome benefits when you join us :
– Paid training
– Competitive salary
– Benefits after 6 months
– Career pathing and Advancement opportunities

Salary package up to PHP 23,000

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next CSR :
· At least a high school graduate
· Preferably with 6 months of BPO experience
· Have good to average English communication skills
· Have working knowledge of computers
· Have good customer service, multi-tasking, and problem-solving skills
· Are willing to work in shifting schedule

Enjoy these awesome benefits when you join us :
– Paid training
– Competitive salary
– Benefits after 6 months
– Career pathing and advancement opportunities

Salary package up to PhP 29,000

As a Technical Support Specialist, you will deliver support to the customers and clients of one of the biggest global consumer electronic brands.
You will also be responsible for;
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilize various company and client-based tools and applications for customer management and servicing
• Provide cutting-edge service in a friendly, confident and knowledgeable manner

Basic Qualifications:
• At least high school graduate
• Experience of at least twelve (12) months TSR experience
• Excellent English communication skills
• Working knowledge on computers
• Good customer service, multi-tasking and problem-solving skills
• Willing to work in shifting schedule

Enjoy these awesome benefits when you join us as a TSR :
• Paid training
• Benefits after 6 months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities
• Competitive salary
• Monthly performance incentives

Salary Package up to PhP 22,500

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next CSR :
• Are a college graduate or undergraduate
• Have an experience of at least one year and a half (1.5) years in the BPO industry
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU :
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Dayshift Account! Salary package: PhP 27,000 to PhP 30,000

As a Technical Support Specialist, you are the tech expert who will deliver outstanding IT support to the customers and clients of the biggest global brands.

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next TSR :
• Are at least a high school graduate
• Have an experience of at least twelve (12) months in the BPO industry
• Have excellent English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU :
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Salary Package: PhP 22,000 to PhP25,000

JOB DESCRIPTION:
The Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding the client's product or services.

QUALIFICATIONS:
• Have an experience of at least six (6) months as a TSR 
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU!
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Salary Package: PhP 20,000 - PhP 27,000

Job Description
The Customer Support Associate position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding the client's product or services.

QUALIFICATIONS:
• At least High School/ Senior High School graduate, with or without BPO experience
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU!
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various Concentrix and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next CSR if you:
• Are a college graduate or undergraduate
• Have an experience of at least twelve (12) months in the BPO industry
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU!
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various Concentrix and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next CSR if you :
• Are a high school graduate
• Have an experience of at least 1 year in the BPO industry
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU!
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Newbies to with 6 mos. experience : PhP 27,500 - PhP 35,500 (Package Range)
With at least 6 mos. experience : PhP 36,500 - PhP 40,500 (Package Range)
** Package can be higher depending on their experience.

Job Summary:
The Technical Support Engineer (Tech_Support_Advisor) Provides Support Focused on Consumer Class Product(s), Troubleshoot Complicated Issue(s) and Guide Clients towards an Appropriate Resolution. The incumbent would also Serve as the First Level of Support for Business Class Product(s), such as Managed/Unmanaged Switches, VPN and Security Products, Wireless Controller/Access Points, and Network Storage.

Essential Duties and Responsibilities:
• Level 1 Support for Business Class Products - VPN, NAS,  Switches, WLAN and VLAN
• Assess the Need for Replacement of Products - Takes the  Lead in Submitting and Monitoring Replacement Requests
• Perform Outbound Calls as Needed to Close Out Pending  or Unresolved Concerns - Reports and Submits Call Logs,  Product Issues and Outbound Reports
• Coordinate w/ L3 Support Engineers for Escalated Issues
• Provides Pre/Post-Sales Technical Support to Re-Sellers

Minimum Hiring Qualifications:
• Bachelor's Degree in Information Technology, Computer Science or Engineering - With Related Work Experience
• At least One (1) Year of Technical Support Experience in  a BPO Set-Up or Related Environment/Function
• Strong Knowledge/Experience: CCNA Routing/Switching  (Wireshark, OSI, Tunnel/Transport Protocols)
• Knowledge on Firewalls - Use & Connection to Routers
• Knowledge on VLAN/WLAN, Network Attached Storage,  Raid - Purpose & Levels; Linux OS Knowledge is a Plus
• On Certification Requirement(s) = CCNA Certification or Subject / Cisco Certification

Get Hired and Enjoy the Following:
• Monthly Incentive(s) Based On Actual Performance
• and... +Client-Sponsored Incentive(s) in Production
• Exciting Opportunities for Growth and Development

Salary Package: PhP 20,000 up to PhP 27,000

JOB RESPONSIBILITIES:
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various Concentrix and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

EDUCATIONAL & PROFESSIONAL ATTAINMENT:
• Are a college graduate, with or without BPO experience
• Have an experience of at least six (6) months in the BPO industry
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

NOTE: For applicants falling under the new K-12 curriculum, you should be graduates of Senior HS because sadly Junior HS graduates will not be accepted. However for applicants under the old (before K-12) curriculum, HS graduates are welcome to apply.

Here’s what’s in store for YOU!
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

What you get:
1. 50K SOB given on the 1st day of training class
2. 47K monthly salary
3. 20% ND
4. WAH setup
5. Laptop and Internet provided

Conditions:
1. WAH report to the office 2x a week.
2. Work on Pacific Standard Timezone – US
3. Report to VP of Operations based in Singapore ROHQ
4. Must be flexible and willing to travel to Singapore every month for the monthly board meeting

What is your mission?

• Responsible for the day to day management of the contact center to ensure that KPIs are met.
• Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Collaborate with Customer Experience and Training team to identify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
• Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System

Who are we looking for?

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 1 year of working experience in the related field is required for this position
• Experience leading, inspiring and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English.

Be part of the pioneer for a US-owned Start-Up company located in BGC.

What you get:
1. Career Development : Pioneer batch and Start-Up
2. Cool environment : Silicon Valley vibe
3. Compensation : 45k / mo.
4. HMO Day 1 + 2 dependents FREE : 500k MBL coverage
5. Train and stay in California, USA HQ for the first 90 days
6. Latest IOS : Communications Device : Mobile Phone plan
7. Car plan or shuttle service : whichever you choose. (car plan comes with conditions)

A critical part of the role is to be able to train and help in development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.

Must be:
- At least a Team Leader for a year
- Handled 15-18 agents
- willing to stay and be trained in California, HQ.

5 Team Leaders needed ASAP. Targeted start date is on June 28, 2021.

We are growing rapidly and looking for an experienced Senior Software Engineer to join our team. This role work closely with our business units and other IT teams, onshore and offshore. This role will be involved mentoring junior developer and technical architecture design. She/he need to have a strong understanding of the Pega v7/8 platform and demonstrated experience in hands-on development of complex solutions and end-to-end application design.

RESPONSIBILITIES

• Being part of the senior developer team
• Assist with design and development for major components of focused solutions
• Develop complex solutions
• Assist in delivered work meets technical, functional, performance and business requirements as well as best practices as define by the team/organization
• Contributes to best practice definitions
• Analyzes, identifies and logs enhancements/bugs
• Mentor and guide junior resources

REQUIREMENTS

• Min of 4+ years’ experience of design and development of complex applications
• Understanding of Insurance industries – claims management
• Excellent communication (written and oral) and interpersonal skills
• Has an advanced understanding of PRPC v7/8 tools and guiding development activities
• Being a Team player
• Experience creating frameworks and enterprise wide applications
• Strong object-oriented design and implementation experience
• Committed to continues learning and development

QUALIFICATION

• Any Graduate and above
• Pega SSA Certified or equivalent experience (min. SA certified)

DESIRED SKILLS and COMPETENCIES

• Experience in object-oriented programming
• Knowledge of JavaScript and CSS concepts
• Good understanding of call center and collection operations
• Working experience with Pega OOTB features
• Knowledge in Microsoft Azure DevOps and Teams Services
• Should have knowledge in Agile/Scrum methodologies
• Preferred local or relocate, open for remote locations within current time zone

Position Purpose:
This strategic leader will design and implement HR best practices, effectively leading a high-performing HR team and cultivating a productive and inclusive workplace to ultimately support the mission and vision of Afni and it’s clients. The Senior Human Resources Director is responsible for developing and executing comprehensive, integrated employee life-cycle and engagement programs.

Essential Functions and Responsibilities:

1. Key leader in the development and execution of human resources strategies, plans, policies and services.
2. Works collaboratively with business partners to implement strategic initiatives resulting in continuous improvement, enhanced employee engagement, improved employee experience, and positive business results.
3. Leads a team of human resources professionals in a fast-paced, results-oriented environment.
4. Drive the execution of a “best in class” HRBP model that uses data and modeling to recommend solutions that lead to reduced attrition and improved employee engagement and experiences.
5. Ensure the organizations compliance with all labor relations and government entities. Represent the organization at employee related hearings and investigations, as necessary.
6. Provide oversight management and leadership on a variety of Human Resources core functions and activities, including the areas of Compensation, Benefits Design & Administration, Labor Relations, Employee Wellness, Employee Engagement, On-site Clinic,  and Diversity and Inclusion.
7. Work collaboratively with other HR leaders to provide feedback and improve the enterprise-wide programs and services for the employee and leader population.
8. Identifies talent gaps, developmental opportunities and high-performing, high potential individuals to help build bench strength and succession planning
   
   The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job.  Employees in this job may perform other duties as assigned.

Minimum Job Requirements (Education, Experience, Skills):

• Bachelor's degree in Human Resources, Psychology, Public Administration, Business Administration preferred but not required.
• Ten years progressively responsible experience working in the BPO or related industry, preferable in a fast-paced growth mode.
• Ability to sustain a culture of high performance and have experience using people data & analytics, tying individual/team performance to business results.
• Demonstrated passion for people and culture and strong instinct for translating business goals to people needs.
• Proven leader in diversity, equity and inclusion and experience incorporating across all HR programs and initiatives
• An appreciation for both the art and science behind employee activities and can think both strategically and tactically, setting the vision, digging in and doing the work and executing on plans.
• Someone who thrives in fast moving environments, has a strong track record of adapting to change and leading others through ambiguity
• Excellent written and verbal communication, interpersonal and organizational skills and the ability to work with shifting priorities.
• Must be amenable to work third shift and open to shifting schedules as needed.
• Proficiency in HRIS systems and Microsoft Office products is required.  Specifically, experience with Outlook, Word, Power Point, Excel, Microsoft Teams, SharePoint, Excel, Adobe, and Tableau.
• Must be willing to work in Commonwealth Avenue, Quezon City and report to other locations as necessary.