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Here’s what’s in store for YOU! Paid training Competitive salary Monthly performance incentives Benefits after six (6) months Vacation entitlement upon hire Career pathing and advancement opportun...
Responsibilities: Record, and score pursuant to the SOPs, enter scored observations into TCS-maintained scorecards (the “TCS Scorecards”); input recordings of all scored calls, chats, and email th...
Responsibilities: Handles escalations and helps customers and end-users as requested Remains available, approachable, and visible throughout the day to mentor, assist and coach the team as required Ut...
Job Description / Responsibilities: Strong Performance and People management abilities Create and implement action plans for the processes and people not performing up to the desired level Must have s...
Job Description / Responsibilities: Achievement of overall Quality Score (Client Goal) and client quality metrics defined in SOW Maintain internal Quality monitoring tracker & send reports as per ...
Expectations from the Role: As an SAP PS/IM Delivery Team Member in a Global environment, your work requires excellent team skills, since you will work in close collaboration with designers, dev...
What you’ll get: 400k Medical HMO Insurance effective on Day 1 P 10,000.00 Worth of Medicine Reimbursement on top of the HMO Career Growth & Development: Acquire growth through various trainings...
Responsibilities: The QA/Trainer ensures the quality of help desk support services through training new hires, monitoring and reviewing help desk activities (calls and tickets), conducting periodic as...
Responsibility: The service Desk Team Lead is responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prio...
What you’ll get: 400k Medical HMO Insurance effective on Day 1 P 10,000.00 Worth of Medicine Reimbursement on top of the HMO Career Growth & Development: Acquire growth through various trainings...
What you’ll get: 35k Joining Bonus! Medical HMO Insurance effective on Day 1 P 10,000.00 Worth of Medicine Reimbursement on top of the HMO Career Growth & Development: Acquire growth through...
Your day-to-day in a nutshell • Answering incoming calls from customers• Resolving customer inquiries/requests• Developing and maintaining accurate files• Ensuring customer requests are handle...
Position Purpose:The Performance Improvement Specialist provides support to the Supervisor by answering questions, providing training, modeling behaviors, identifying performance deficiency trends, cr...
The primary responsibility of the Client Services Manager is to ensure that client(s) are provided the ultimate service. The Client Services Manager will be singularly focused on the ship-to’s of th...
As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and...