Job Description:

• The position is the initial contact for consumer conversations, feedback, issue resolution, and records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems.
• The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. 
• The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.

Qualifications:

• Proficient in both English and Korean (speaking, reading, and writing).
• Open to Filipinos and Foreigners currently in PH.
• For Foreigners, candidates must be holding a Permanent Visa. Other visa types will not be processed.
• Must be amenable to start ASAP.
• Must be willing to work on-site

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next CSR :
• Are at least a high school graduate
• With at least six (6) months in the BPO industry handling SALES account (upselling, hard-selling, etc.)
• Have excellent English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU :
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities
• PERMANENT WFH set up

BASIC FUNCTIONS

Responsible for answering customer questions and taking care of customer complaints, with the goal of ensuring a positive customer experience.  To provide support for the company’s products and services, take order requests, answer questions, and resolves complaints.

PRIMARY DUTIES AND RESPONSIBILITIES

• Handles customer service inquiries – inpatient, outpatient, dental, etc.
• Handles all approvals and generation of LOAs.
• Reviews and handles each call with a very high degree of attention to detail.
• Reads, understands, assesses, and translates medical documents correctly.
• Meets performance metrics in terms of accuracy of reports, calls per minute, and quality.
• Performs other functions related, analogous, and pertinent to the preceding enumeration as may be assigned by superiors from time to time

QUALIFICATIONS:

• Should be a medical-related courses (Nutrition and Dietetics, Psychology is accepted)
• Fresh graduate or at least finish 3rd-year college level
• With or without call center experience
• Amenable to shifting schedule
• Can work full time and on-site

Your day-to-day activity:
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various companies and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Perks:

• Competitive Salary Package!
  • Earn up to PHP24K monthly, PLUS up to PHP9K monthly performance incentives. 
• Premium Health Benefits!
  • Up to 4 FREE dependents on your HMO
  • 10K Annual Medical Reimbursement
  • Life Insurance
• People and Culture
  • Annual Family Day
  • Outstanding leadership team
  • Family-centric events
  • Hands-on leadership

Qualifications:

• At least 12 months of BPO experience handling international accounts. Preferred is Telco.
• At least a high school diploma
• With strong communication skills (conversational, confident, spontaneous, relational)
• Strong comprehension and learning agility
• Able to work in a paperless environment with stringent compliance to information security measures
• Must be able to provide NBI clearance before the start date

Roles & Responsibilities

• Responsible to transcribe and edit Medical records and Clinical summarization by listening to audio files.
• Ensuring the Medical documentation is reviewed (edited/created) with high accuracy.
• Documentation management includes patient histories, exams, radiographic findings, assessments & treatment plans.
• Work on Electronic health records (EHR) by entering clinical reports such as History of present illness, physical exam, results, assessment & Plan.
• Maintain high-quality standards and adhere to account-specific documentation by following processes & procedures.
• Ready to work in US shifts.

Qualifications:

• College graduate – any course
• At least 2 years of background in healthcare
• Preferred Medical Transcription experience.
• Excellent English professional writing skills, including advanced proficiency in grammar.
• Excellent listening skills and ability to understand the diverse accents of different US geography.
• Hands-on experience on MS word & MS excel.
• Should be passionate to work in US Medical Healthcare industry.
• Good problem solving, navigating, eye to detail and verifying skills
• Adaptable to change and ability to work under pressure
• Familiarization with Medical terminology & Medical summarization is a must.

Benefits

• Performance Bonus & Annual Appraisal
• HMO with 2 free dependents
• Life Insurance
• VL / SL both convertible to cash if not used
• Anniversary paid time off
• Birthday day paid time off
• Allowances

QUALIFICATIONS:

• Finished at least 2 years in College no BPO experience needed
• If Senior Highschool Graduate or Highschool Graduate, with 6 months BPO experience
• Willing to work in shifting schedule
• Willing to work on-site
• Above average communication skills

The Sales Representative is responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. They ensure that the customer is satisfied and adequately taken care of while making a purchase.

Qualifications:

• Average – Good communication skills
• Basic knowledge in computer navigation
• Amenable to work on shifting schedule
• Additional Information:
  Candidate must possess at least a Bachelor’s/College Degree, any field or Undergraduates (Completed 2 years in college without pending/back subjects)
  – At least 1 year of working experience in BPO is required for this position (If College Graduate)
  – At least 2 years of working experience in BPO is required for this position (If College Undergraduate)

Perks :

• Medical HMO Insurance effective on Day 1
• P 10,000.00 Worth of Medicine Reimbursement on top of the HMO
• Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.

Highlights :

• Weekly Recruitment drive for faster processing of application
• Competitive salary package and HMO Benefits
• Direct hire
• Willing to join asap
• Amenable to work in shifting schedule

Customer Service Representatives are the dynamic and highly-driven CSRs. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

Responsibilities :

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Qualifications:

• Average – Good communication skills
• Basic knowledge in computer navigation
• Amenable to work on shifting schedule
• Additional Information:
  Candidate must possess at least a Bachelor’s/College Degree, any field or Undergraduates (Completed 2 years in college without pending/back subjects)
  – At least 1 year of working experience in BPO is required for this position (If College Graduate)
  – At least 2 years of working experience in BPO is required for this position (If College Undergraduate)

Perks :

• Medical HMO Insurance effective on Day 1
• P 10,000.00 Worth of Medicine Reimbursement on top of the HMO
• Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.

Highlights :

• Weekly Recruitment drive for faster processing of application
• Competitive salary package and HMO Benefits
• Direct hire
• Willing to join asap
• Amenable to work in shifting schedule

Job Description:

Service Desk Analysts are information technology (IT) professionals who provide technical support to users. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.

Qualifications:

• College Graduate or Completed at least 2 years in College
• 1-3 years solid TSR Experience
• Trouble shooting steps experience
• Office 365 experience
• Active Directory Access
• Travel Account

Perks:

• Medical HMO Insurance effective on Day 1
• P 10,000.00 Worth of Medicine Reimbursement on top of the HMO
• Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.

Highlights :

• Weekly Recruitment drive for faster processing of application
• Competitive salary package and HMO Benefits
• Direct hire
• Willing to join asap
• Amenable to work in shifting schedule

Job Summary

The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s objectives.  They provide clear and concise direction, support, and guidance to the team through effective coaching, leadership, and setting SMART objectives.

DUTIES AND RESPONSIBILITIES

• Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes
• Involvement and collaboration on new strategies and/or process improvements to better the team’s performance
• Daily, weekly and monthly reports are provided at both internal and external client levels
• Flexible team player with respect to scheduling and willing to invest additional time into the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month
• Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings, and QA call review, if applicable based on client requirements
• Creating and/or facilitating team huddles, presentations, and team contests to engage our team and/or clients
• Ensure all employees are in line with Regulatory Compliance, Quality, and CBT requirements
• Assist and participate in the recruiting, training, and onboarding of employees, when required
• Champion company core values and other company programs to engage and motivate our employees

QUALIFICATIONS:

• Finished at least 2 years in College
• Previous experience in an Agent and/or Customer Service role
• Previous experience in a leadership or managerial experience would be an asset
• Expresses and transmits information with consistency and clarity, using active listening techniques in order to effectively understand provided feedback; summarizes information according to the audience in order to promote engagement and increase understanding.
• Provides superior service to both internal and external customers.

WORKING CONDITIONS

• Works in a well-ventilated office
• Work from home, if applicable
• Must be flexible to work on various shifts as required
• Frequent sitting, talking on the phone, repetitive typing and writing

Here’s what’s in store for YOU!

• 10k SIGN-ON BONUS (depending on the account)
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

You may be our next CSR if you:

• Are at least high school graduate
• Have an experience of at least 1 year in the BPO industry preferably with 6 months of BPO or non BPO sales experience
• Have good English communication skills
• Are willing to work on-site and on shifting schedule

Planning and selling transportation, accommodations, insurance, and other travel services. Cooperating with clients to determine their needs and advising them on appropriate destinations, modes of transportation, travel dates, costs, and accommodations.

Qualifications:

• At least a high school graduate
• Has an experience of at least one (1) year of BPO or Non-BPO TRAVEL ACCOUNT
• Have good English communication skills
• Have good customer service, multi-tasking, and problem-solving skills
• Are willing to work on-site and in shifting schedule

Enjoy these awesome benefits when you join us:

– Paid training
– Competitive salary and incentives
– Benefits after 6 months
– Career pathing and advancement opportunities

The Reports Specialist is responsible for creating reports, charts, and graphs for the organization by working with internal clients to define operational requirements and meet business needs.

This includes, but is not limited to:

• Collecting raw data and conducting analysis in large and complex scale tasks.
• Responsible for creating strategic and operational insights.

Qualifications:

·  At least 2 years of experience in doing reports, business analytics, workforce, and capacity planning, preferably in a BPO firm.
·  Candidates must possess at least a Bachelor’s/College Degree in any field.
·  Must have experience in operations reports, performance reports and attendance reports, and other related reporting tasks
·  Analytical and keen to details.
·  Willing to work on a permanent night shift schedule.
·  Willing to work on a rotation on-site work schedule
·  Willing to work in Ayala, Makati

Must-Have:

• Analytical Skills
• Reporting and Presentation Skills
• Usage of tools such as MS Excel, VBA, Macro, MS Access, or other related tools.
  

Your day-to-day activity :
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various companies and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Qualifications:

• At least a high school graduate
• Have an experience of at least six (6) months in the BPO industry
• Technical support experience is preferred but not required
• Have excellent English communication skills
• Have a working knowledge of computers
• Have good customer service, multi-tasking, and problem-solving skills
• Are willing to work on shifting schedule

Enjoy these awesome benefits when you join us :
– Paid training
– Competitive salary
– Benefits after 6 months
– Career pathing and advancement opportunities

The Client Services Analyst position has been established to support all programs and Client Service team members.

This position will have limited client interaction and will primarily focus on the backend duties necessary to manage the business and those items required of our team.

Essential Functions and Responsibilities:

• Prepare and submit Month End Invoicing
• Prepare and submit Invoices, Estimates
• Complete, communicate, distribute and update contract cheat sheets for all programs
• Partner with offline team to develop and distribute programming scorecard
• Conduct analysis in partnership with the CS Manager as needed, including monitoring specialty call routing, call types, and impacts
• Monthly CIM audits, corporate audit documentation kept up to date & submitted for audits, PCI & BCP documentation, etc.
• Partner with appropriate teams to outline documentation and complete surveys (Quarterly) to meet Verizon Specific MSA Requirements & any other programs that have these requirements.
• Preparation of Weekly/Monthly client business reviews
• Ecovadis
• MDWVA requirements
• Client Reporting requests/issues
• Call recordings (escalations)
• Daily reporting needs
• Distribution for all client issues (filter/fix accordingly)
• Take the lead in keeping client services, Sharepoint up-to-date with key information
• Act as a liaison for the Client Services Manager on client system access, restrictions, or issues (Verint, Remote silent monitoring, etc.)
• Coordinate client visits in partnership with the Client Services Manager

Qualifications:

• Have earned a Bachelor's/College Degree in any field
• Must have at least 3 to 5 years of working experience in the related field is required for this position
• Previous related account management, sales, or customer service experience in BPO is required
• Must have experience in managing large accounts
• Have remarkable customer service skills and an entrepreneurial spirit
• Have strong leadership and communication skills
• Can resolve issues promptly
• Must have excellent MS Office and A-Plus skills
• Must have strong technical proficiency and excellent organizational skills
• Can handle high volume and a wide variety of work within the confines of negotiated contracts
• Fixed night shift
• Must be willing to work on Commonwealth Avenue, Quezon City