Job Description

We are seeking a highly motivated and results-driven Customer Success Manager to join our team. The Customer Success Manager will be responsible for managing and nurturing relationships with our clients to ensure their success and satisfaction with our products and services.

Responsibilities of Customer Success Manager

• Establish clear retention goals and process milestones for the client and employees to work toward;
• Assist customers as needed with setting up and navigating programs or software associated with a product/service;
• Create training courses and educational materials for other members of the organization and clients;
• Deliver training sessions to partner developers and partner lenders;
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company;
• Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best products for their needs; and
• Optimize existing processes within the company and actively enhance all Customer Success initiatives

Qualifications

• At least 5 years of experience in customer service or account management is strongly preferred
• Strong communication, interpersonal, and problem-solving skills
• Exceptional ability to communicate and foster positive business relationships
• Ability to think strategically and proactively identify opportunities for growth
• Proven track record of successfully managing and retaining customers
• Strong organizational and project management skills
• Experience in managing a diverse group and training each according to company standards
• Ability to establish milestones and keep all team members on task
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
• Experience with customer relationship management software is a plus

Representative duties and responsibilities

• Be knowledgeable about the product.
• Identify prospective customers, lead generation and conversion.
• Contact new and existing customers to discuss needs.
• Emphasize the features of products to highlight how they solve customer problems.
• Answer questions about the products.

Qualifications:

• At least HS graduate/college level must have at least 1-year BPO experience (voice) and 6 months of BPO sales experience.
• College graduates must have at least 6 months BPO sales experience.
• Candidates should have their TOR (for college grads and undergrad) or HighSchool records.
• Candidates must be living within Mega Metro Manila (which includes Cavite, Bulacan, Rizal)
• Candidates must be fully vaccinated

Day-to-day Activities:

• Create, maintain and update the database of customers with complete information and emails.
• Record outbound call history and customer response in detail.
• Ensure customer follow-up all the time.
• Respond to customer inquiries and resolve them.
• Departments in handling customer requests and needs.

Qualifications:

• At least a Senior Highschool Graduate
• Experience in the BPO industry is a PLUS
• Good English communication skills
• Willing to work onsite in Cabuyao, Laguna.

Temporary WFH set up (depending on the account)

Your day-to-day activity :

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident, and knowledgeable manner

Qualifications:

• Completed 2 years in College
• No BPO experience required
• Have good English communication skills
• Have good customer service, multi-tasking, and problem-solving skills
• Must be willing to work on-site and shifting schedule if needed

Here’s what’s in store for YOU :

• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Your day-to-day activity :

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests is handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Qualifications:

• Finished at least 2 years in College
• No BPO experience needed
• Have good English communication skills
• Have good customer service, multi-tasking, and problem-solving skills
• Are willing to work on-site and shifting schedule

Here’s what’s in store for YOU :

• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities
• Fixed Weekends Off
• Client Holiday
• Free Medical
• 13th Month Pay
• Overtime Pay
• Health Insurance

PROMO:

• Free GRAB RIDE (point to point)
• PHP 30,000.00 SIGN-ON BONUS for applicants with 6 months sales experience
• HMO Benefit on day 1 for applicants with 1 year of BPO experience

Your day-to-day activity :

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests is handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Qualifications:

• At least a High School graduate or College graduate/undergraduate
• With at least six (6) months of sales experience in the BPO industry
• Have good English communication skills
• Have good customer service, multi-tasking, and problem-solving skills
• Are willing to work on-site and shifting schedule

Here’s what’s in store for YOU :

• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Responsibilities:

• Responsible for creating online listing content for new products using templates and copy for new product listings with keywords and SEO using the most updated tools with the fast-changing platform.
• Continuously implement best-in-class SEO to increase traffic and conversions, driving sales across a portfolio of products.
• Monitor, analyze, and implement on-site Amazon Deals, Events, and Promotion strategy.
• Work cross-functionally with Lead Generation, Campaigns, Advertising, and Creative teams to effectively launch new products and increase sales for existing products.
• List the full product catalog on Walmart using relevant SEO tools for the platform.
• List all approved products on the international Amazon platform and update listing content for each product based on competitors, relevant Amazon tools, and advertising PPC keywords.
• Effectively partner with International Team to expand and grow sales in international markets (both International Amazon and Walmart).
• Effectively partner with Walmart Team to expand and grow sales through the Walmart platform.
• Create effective direct response copy for different products
• Produce clear, concise, and original content for a wide variety of audiences
• Create product descriptions for a wide assortment of products following established rules and guidelines

Qualifications:

• Candidates must possess a college degree in Advertising, Mass Communications, Marketing or equivalent
• Has the ability to digest search data, identify relevant keywords and implement SEO across listings
• Should have at least 2-3 years of working experience in Copywriting
• Experience using eCommerce platforms such as Walmart, Shopify, Amazon US, and Amazon International is preferred
• Has the ability to analyze deals, coupons, and MAP pricing to drive profit.
• Excellent communication skills in both written and verbal English
• Proficient in using different E-commerce software/tools
• Must be creative, self-motivated, and detail-oriented.
• A team player and has the ability to lead with or without direct authority
• Strong interpersonal and project management skills

Duties and Responsibilities:

• Responsible for entering and processing orders on the system
• Ability to handle confidential information and keep them secured
• Handling and monitoring the status of orders and day-to-day shipment of goods
• Giving advance notification to customers for order shipment confirmation and the date of delivery
• Responsible for pricing and label checking of products
• Make sure that all data entry matches the system
• To perform other duties and functions as assigned

Qualifications and Skills:

• Candidate must possess a Bachelor's/College Degree in any field

• At least 1 year of working experience in Order Management or any related field
• Must be Tech Savvy and is proficient in Microsoft Office tools (Excel & Word)

• Excellent English verbal and written communication skills
• Must be self-driven and can work under minimal supervision
• Excellent time management in order to complete all duty requirements
• Strong organizational and interpersonal skills
• Amenable to work on a night shift schedule

DUTIES & RESPONSIBILITIES:

• Creates marketing material for a wide range of products
• Prepares designs for both print and web publications
• Prepares designs and art layouts as required by clients
• Generate new designs for branding purposes
• Build branded content & lifestyle images

REQUIREMENTS:

• Candidate must possess at least a Bachelor’s/College Degree in Fine Arts, Computer Science, Industrial Design, Graphic Arts, Multimedia Design, and other related courses
• With at least 2-3 years of experience in a relevant field
• Proficient in Adobe Creative Cloud (primarily Illustrator, and Photoshop)
• Preferred experience in Figma, Slack of Microsoft Teams, Monday.com, and Sharepoint
• Experience using landing pages such as Unbounce, Gempages, Zipify Builder, and Builder.IO is a huge advantage but not required
• Ability to follow a brief, review files, and perform tasks with minimal oversight and follow up
• Ability to prep files and properly package up artwork to send to the client
• Can perform a quality check on work to ensure mistakes and misspellings are fixed
• Ability to take a pre-designed product template and apply it to other products (update colors, images, copy, and design elements for each product)
• Candidates must stay disciplined in design and stick with the template and brand style guide (not re-designing the template, not proposing new fonts or colors)
• Capable to meet deadlines or turnaround time
• Can work well with a team through online communication
• Has a detailed portfolio
• Has a reliable computer and a fast internet connection

Temporary work from home, applicants must be willing to work in MAKATI once the health crisis is over

Qualifications and Skills:

• Candidates Must possess a Bachelor's/College Degree in any field·        
• Should have at least 1-3 years of working experience in handling reports or in the related field for this position      
• Must have strong Microsoft Word and Excel Skills·        
• Must have the ability to gather and organize large quantities of data and provide accurate analysis     
• Experienced in Google Suite is a plus·        
• Experienced in Walmart and Supply Chains will be a huge advantage, but is not a requirement
• Excellent communication Skills in both written and verbal English
• Ensure active and appropriate engagement in the continuous improvement opportunities
• Maintain up-to-date knowledge and assimilates quickly to new promotional offers and programs

Requirements:

• At least 1-2 years of customer service experience via email
• Effective reading and writing English communication skills
• Excellent communication, analytical, listening, and organizational skills
• Excellent customer service skills and great enthusiasm for helping customers
• Must be able to prioritize and complete all duty requirements
• Must be an energetic self-starter with the ability to work independently
• Excellent time management skills, Attention to detail, and ability to multitask· Detailed-oriented and customer focused
• Internet savvy and knowledgeable of MS office applications
• Previous customer service experience is a plus
• Willing to work on a night shift schedule

Your day-to-day activity :

• Managing incoming calls and customer service inquiries
• Generating sales leads that develop into new customers
• Identifying and assessing customer needs to achieve satisfaction.

Qualifications:

• At least a High School graduate or College graduate/undergraduate
• With at least six (6) months of sales experience in the BPO industry
• Have good English communication skills
• Have good customer service, multi-tasking, and problem-solving skills
• Are willing to work on-site and shifting schedule

Here’s what’s in store for YOU :

• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Job Description:

• Handling and overseeing the implementation of all processes as required by Philippine Economic Zone Authority (PEZA)
• Processing of applications and permits, compliance with regulations and related tax laws, documentary requirements, and reportorial requirements.
• Overseeing company-wide implementation of PEZA regulations applicable to PEZA-registered companies.
• Handling reportorial requirements for other government agencies, including but not limited to the Bureau of Internal Revenue (BIR), and Security and Exchange Commission (SEC).

Qualifications:

• At least 4 years of experience in Regulatory Reporting and Compliance, specifically with the following government agencies:
  - Philippine Economic Zone Authority
  - Bureau of Internal Revenue
  - Securities and Exchange Commission
  - Customs, SSS, HDMF, and Philhealth (preferred but not required)
• Candidate must possess at least a Bachelor’s/College Degree in Accountancy, Finance, or any related course.
• Knowledge of tax laws and regulations applicable to PEZA.
• Background in Accounting and/or Audit.
• Knowledge and experience in reporting requirements with local and national governments (LGU, SEC, BIR, etc.).
• Experience with PEZA or BOI is a plus.

Job Description:

• Owning aspects of financial planning and analysis, transaction processing and review, tax planning, and regulatory compliance, as well as some internal audit functions.
• Managing a broad range of financial analysis and/or financial reporting activities to measure profitability for the company, line/segment of business, or specific accounts. It includes the management of such functions as budgeting, forecasting, strategic planning, and management reporting processes.
• Leading an accounting team and may report indirectly to the VP of Finance and other senior roles from time to time.
• Establishing overall departmental priorities and ensuring that all deadlines are met.
• Responding to data requests and other reportorial and documentary requirements on account of different compliance matters and transactions of the Parent Company.
• Participating in the research, development, and preparation of accounting policy and procedures, as required. May act as a consultant to management on financial policies, procedures, and applications.
• Conducting, as necessary, an internal audit of certain functions or processes to eliminate or minimize losses arising from (a) faulty processes (b) execution issues, or (c) fraud
• Performing other duties inherent in the role and/or as assigned.
• Conducting training as needed, for line managers, on understanding financial statements.

Qualifications:

• Bachelor of Science in Accountancy graduate and being a Certified Public Accountant is a plus!
• Minimum of ten (10) years of related experience to include at least two (2) years in a lead or managerial capacity. Public accounting experience from the top four (4) accounting firms (Big 4) is required.
• Broad, in-depth understanding of Generally Accepted Accounting Principles (GAAP), concepts, and accounting standards applicable in the Philippines.
• Expertise in Philippine taxation matters and other local regulatory requirements
• Knowledge and experience in compliance with the law, rules, and regulation of a company registered with an investment promotion agency (IPA) (such as PEZA, BOI), particularly in compliance with conditions on incentives entitlement, application, delisting, and deregistration is an advantage.
• Ability to forecast and prepare budgets and conduct financial/business analysis, including the preparation of reports.
• Ability to run an internal audit function on certain financial areas
• Ability to comprehend, analyze, and interpret complex financial information and transactions and accounting principles and can independently research complex accounting transactions/issues.
• Strong computer skills, including specific knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, etc.). Experience with other software and financial systems is desired.
• Excellent decision-making skills on which tasks to prioritize
• Ability to apply excellent written and verbal communication skills to accurately explain/report activity.
• Strong organizational and analytical skills.

Job Summary:

We are looking for a personable, experienced Customer Service professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.

Perks:

• Work Onsite
• HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
• P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)

Qualifications:

• If COLLEGE GRADUATE (any course) must have at least 12 Months of BPO Experience
• If COLLEGE UNDERGRADUATE, COLLEGE LEVEL, or ASSOCIATE GRAD. Must have at least 2 years of BPO Experience
• Experience in B2B account in BPO Setup  is an advantage
• Willing to WORK ONSITE

Job Description:

• Present, promote, and sell products/services using solid arguments to existing and prospective customers.
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
• Establish, develop and maintain positive business and customer relationships.

Qualifications:

• Candidate must possess at least a High School Diploma, Vocational Diploma/Short Course Certificate
• Provide customers the information about the product
• Knows how to persuade customers to try the product
• Set up booths or promotional stand
• Distribute product samples, flyers, and stickering to vehicle
• To prepare and submit an event report after the event
• Willing to do field work

Additional Requirements:

• With sales experience not exactly in the same field
• Can drive a motorcycle
• With license