Qualifications:

• Bachelor's Degree/College Graduate of IT or Computer Science
• At least 1 year experience from a Technical support campaign.
• Experience in fixing desktops and O.S installation is preferred but not required.
• Highly motivated and should be flexible in terms of working in different shifts.
• Excellent communication skills both oral and written.
• Preferably no attendance issues with past employer/s
• Assets: Knowledge in Mac OS X and iOS Experience with Salesforce.com Retail experience Hospitality experience eCommerce experience

Salary and Benefits:

Salary Range: Php 17,000 to Php 20,000
Work setup: Onsite, GY shift, with equipment
HMO Benefits

JOB DESCRIPTION: The Workforce Manager will be responsible for managing schedule adherence, service level, absenteeism, and other applicable service and efficiency metrics in accordance with company policies, procedures, and client expectations.

This includes but is not limited to:

• Forecasting and preparing for voice and non-voice volume and monitoring seat occupancy, average handle time, and other factors to manage performance.
• Determine resource and space requirements for all operational teams dealing with customer contacts, ensuring that shifts are aligned to customer demand and are commercially viable to ensure optimum service is delivered.
• Own the daily, weekly, and monthly planning cycle and subsequent reporting to balance resource to reach the required service level targets.
• Extract necessary data from tools and generate report/s as needed.

Job Qualifications/Competencies:

• Bachelor’s degree in Business Administration, Management, or any related field.
• Minimum of 5+ years in contact center WFM environment and a minimum of 1+ year in a management leadership capacity.
• Experience with NICE WFM systems as well as proficiency in Microsoft Office, particularly Excel (ie pivot tables, VisualBasic and Macro’s) and Windows.
• Workforce experience relative to long and short-term forecasting, scheduling, vendor requirements, real-time traffic, and intraday management.
• Ability to work successfully in an outsourced vendor environment while achieving performance expectations. · Coaching and development skills.
• Experience working in an enterprise and matrixed hierarchy. · Excellent leadership and collaboration skills. · Amenable to work Night Shift 
• Amenable to work onsite (Makati or San Juan) 

QUALIFICATIONS:

• At least High School/ Senior High School graduate
• With at least 6 months BPO experience
• Have good English communication skills
• Have working knowledge of computers
• Have good customer service, multi-tasking, and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU!
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Position Purpose:

The Jr. Business Solutions Specialist coordinates activities supporting company growth primarily in Insurance Services, RM, and Contact Centers. This includes developing and supporting sales presentations related to RFP/RFI responses.  Additionally, the incumbent will partner with members of Sales, Business Development, Client Services, Marketing, Insurance Services, and CCS Operations to support marketing strategies, sales presentations, and strategic initiatives.

Essential Functions and Responsibilities:

• Participates in developing and executing the company sales strategy. Crafts intentional sales campaign strategies targeting prospective clients.
• Assists with value proposition creation, the development of corporate diversification considerations and new client strategies. Plays a role in coordinating business case development and deal solutioning.
• Assists with market research activities related to the sales strategy execution. Researches and formulates opinions on research reports pertaining to the insurance services and contact center industries respectively. 
• Participates in the preparation and writing of proposal responses (RFPs, RFIs, etc.) for Afni’s Insurance Subrogation and Contact Center Services division.  Collaborates with Insurance Services, CCS Operations, IT, Marketing, Finance and Sales professionals in gathering required data. 
• Participates in the development of new client sales presentations, videos, and marketing collateral.

Minimum Job Requirements (Education, Experience, Skills):

• Bachelor’s degree in Marketing or related field preferred with 1-2 years of relevant work experience.
• Previous experience and general industry knowledge and understanding of insurance services including Subrogation, and contact centers preferred.
• Possess exemplary written and verbal communication skills
• Prior experience written responses for external audiences is preferred
• Demonstrated experience preparing sales presentations or executive/stakeholder business reviews and the RFP response process.
• Self-directed, strategic thinker who thrives in a fast-paced work environment

Position Purpose:

The Sr. Business Solutions Specialist coordinates and manages activities supporting company growth primarily in Insurance Services, RM, and Contact Centers. This includes developing and supporting sales presentations related to RFP/RFI responses.  Additionally, the incumbent will partner with members of Sales, Business Development, Client Services, Marketing, Insurance Services, and CCS Operations to develop marketing strategies, sales presentations, and strategic initiatives.

Essential Functions and Responsibilities:

• Participates in developing and executing the company sales strategy. Crafts intentional sales campaign strategies targeting prospective clients.
• Assists with value proposition creation, the development of corporate diversification considerations and new client strategies. Plays a role in coordinating business case development and deal solutioning.
• Assists with market research activities related to the sales strategy execution. Researches and formulates opinions on research reports pertaining to the insurance services and contact center industries respectively. 
• Is responsible for leading the preparation and writing of proposal responses (RFPs, RFIs, etc.) for Afni’s Insurance Subrogation and Contact Center Services division.  Collaborates with Insurance Services, CCS Operations, IT, Marketing, Finance and Sales professionals in gathering required data. 
• Leads the development of new client sales presentations, videos, and marketing collateral.

Minimum Job Requirements (Education, Experience, Skills):

• Bachelor’s degree in Marketing or related field preferred with five years’ of relevant work experience.
• Previous experience and general industry knowledge and understanding of insurance services including Subrogation, and contact centers preferred.
• Possess exemplary written and verbal communication skills
• Prior experience with strategy execution
• Demonstrated experience preparing sales presentations or executive/stakeholder business reviews and the RFP response process.
• Demonstrated project management expertise, including working within tight deadlines and on multiple projects simultaneously
• Self-directed, strategic thinker who thrives in a fast-paced work environment

Summary of duties and responsibilities:

• Maximize digital channels and advertising platforms to generate leads
• Work with online team and corporate team to deliver the needed leads for sourcing target
• Analyze insights and optimize ad buying for maximum lead quality
• Work with content and creatives to help optimize creative content
• Work with recruitment operations to align ad workflow to recruitment need
• Align all advertisement to the marketing campaign

Specific Knowledge/Certification required:

• Facebook Business Manager
• Google Ads Manager
• Ad buying

Minimum job requirements:

• Professional portfolio
• Candidate must possess at least a Bachelor's/College Degree in any field.
• At least 1 year relevant experience
• Must be willing to work at Commonwealth Avenue, Quezon City
• Flexible and adaptable to change.

Summary of duties and responsibilities:

• Content Writing and Copywriting
• Maximize digital channels and advertising platforms to generate leads
• Work with online team and corporate team to deliver the needed leads for sourcing target
• Analyze insights and optimize ad buying for maximum lead quality
• Work with content and creatives to help optimize creative content
• Work with recruitment operations to align ad workflow to recruitment need
• Align all advertisement to the marketing campaign

Specific Knowledge/Certification required:

• Content Writing and Copywriting
• Content Creation

Qualifications:

• Professional portfolio
• Candidate must possess at least a Bachelor's/College Degree in any field.
• At least 1 year relevant experience
• Must be willing to work at Commonwealth Avenue, Quezon City
• Flexible and adaptable to change.

As a Manual/Automated Test Analyst, you will assure that all solutions development projects are accurately and efficiently tested and assuring outcomes are in line with release scope, business requirements, and solution design.

Essential Skills & Experience

•    2+ years of experience with manual and automated testing with a focus on performance testing.
•    Proven experience with functional and non-functional testing across regression, UAT, migration, and failover testing.
•    Solid experience with setting up and implementing test strategies, test plans, test scenarios, and test cases.
•    Business UAT coordination and defect management.
•    Solid understanding of Software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC).
•    Excellent communication skills with vendors, business stakeholders, business analysts, developers, and infrastructure teams.
•    Understand, analyze, map, and document business processes as required.

Desirable Skills and experience

•    Experience with security experience would be an advantage
•    Certified ISTQB at Foundation and/or Advanced Test Analyst level
•    Certified in Certified Agile Essentials or Certified Agile Testing courses.
•    Experience in web services, XML, mobile apps, cloud testing or Agile methodologies

Why Join Us?

• Competitive remuneration - be recognised for your experience and skills
• Awesome career progression opportunities - make your mark and find fulfillment in a rapidly growing business committed to being better each day
• Flexible work environment - be supported with flexible working conditions dedicated to achieving a good work/life balance
• New, light-filled and centrally located office space - 5 mins walk from Central station + surrounded by a vibrant bar and restaurant scene
• Strong team culture - be encouraged to develop professionally and personally in a social, supportive and dynamic environment

We'd love it if you're:

Passionate, driven and dedicated to building a better future by doing what you love. You love fast-paced, challenging, and versatile teams, and can adapt easily while remaining innovative and creative.

We'd also love it if you have:

• 2+ Years of Mobile Devices focused responsive design experience using VueJS (Vuetify), Bootstrap and custom CSS preprocessors
• 3+ Years of experience in Laravel frame work and solid core PHP foundation with knowledge in various laravel ecosystem
• Proven working knowledge in CI/CD pipelines (Github Actions), JIRA Confluence and Agile SDLC experience
• General working knowledge in AWS Infrastructure (EC2, RDS etc)

About the Opportunity:

This dynamic role is an engaging mix of stakeholder communication and technical delivery for both external and internal stakeholders, with a rewarding dose of responsibility and career development potential.

Duties will include:

• Developing secured and well documented APIs
• Delivering quality code and products/features to deadlines
• Communicating directly with both internal and external stakeholders/contractors/teams within the business

Key Strengths:

• Root Cause Analysis
• Training and Development
• Timeline Management and Process Improvement

Job Description:

• Develop process improvement procedures to improve operational efficiency.
• Analyze current process standards and metrics in order to provide solutions for improvements.
• Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
• Coordinate with Subject Matter Experts to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions.
• Prioritize and implement process change requirements based on the critical project needs.
• Determine fiscal requirements and personnel resources required for process re-engineering of process change.
• Prepare and manage budgetary requirements for process re-engineering.
• Inform respective teams on process improvement and re-engineering strategies.
• Work with the team to recommend appropriate changes in process/approach.
• Prepare communication plans regarding process re-engineering for multiple stakeholders.
• Manage projects involving engineering, research, maintenance, and operations.
• Train and guide resources as needed.
• Update and maintain documentation on process improvements and process performance.

Qualifications:

• 5+ years of hands-on sourcing experience with technical and non-technical organizations, ideally in a talent sourcing heavy role
• 2+ years of relevant leadership experience of mentoring & guiding sourcing or recruiting team
• Experience in effectively creating and executing sourcing strategies and aligning them with the business objectives
• Demonstrated experience and comfort in partnering with and influencing internal stakeholders
• Data-driven approach and deep knowledge of market trends, competitors, and general talent availability
• Proficient in MS Excel, can do pivots
• Strong communication skills written and verbal, ability to present data and its key learnings in a concise and clear manner

Salary and Benefits:

• Pay Range: P40,000 to P60,000 base pay
• 0-30% Performance Bonus (After 90 days)
• HMO Upon Regularization
• Dayshift but should be willing to start as early as 6am if needed

Job Description:

• Generates various graphic and video content within a set timeline to be used across multiple platforms
• Manage and oversee all technical aspects of video recording and editing - incorporate sound, dialog, effects or music appropriate for the content.
• Maintain brand standards across all communication materials

Qualifications:

• At least 2 years of related work experience in photo and video editing using Adobe Adobe Creative Cloud applications (Premiere Pro, Photoshop, Illustrator, After effects)
• Relevant skills in photography, audio recording, storyboard scripting, and planning for video shoots.
• Has a portfolio that demonstrates a strong understanding and technical proficiency of photography and videography.
• Excellent interpersonal and time management skills
• Candidates must have fast & Reliable Internet Connection

JOB DESCRIPTION:

• The role will conduct end-to-end recruitment.
• Source candidates for business client requirements from job boards, social media websites, company websites, employee referrals, applicant referrals, staffing firms, etc.
• Design and implement innovative methodologies that go beyond traditional sourcing channels to attract qualified applicants.
• Conduct pre-assessment calls with candidates and verify their qualifications, availability, and compensation requirements.
• Maintain a database or a steady flow of qualified candidates.
• Perform ad hoc tasks as needed

QUALIFICATIONS:

• At least 1-2 years of recruitment experience ideally from the following industries: Recruitment/Headhunter Firms and BPO/Call Centers - corporate/management recruiting.
• No experience needed for Fresh Graduates of BS Psychology (2021 graduate)
• Candidates must have excellent communication skills, both spoken & written.
• Candidates must be open to working in a Morning Shift.

JOB DESCRIPTION:

The Trainer will be responsible for all language-related aspects of training for new hires. Specifically, training functions will include: Language Training Class Facilitation, Measurement/Evaluation of Trainees, Refresher Training, Needs Analysis, Training Design and Module Development, Ongoing Refinement of the Training Systems and Processes.

QUALIFICATIONS:

• At least 2 years of experience in New Hire Training, Product Training, Communication and/or Culture Language training ideally in a BPO company
• Candidates with experience doing training for Healthcare, IT and/or Engineering accounts is a plus
• Candidates must exhibit competence in communicating, facilitating and presenting training-related functions to different audiences. 
• Candidates must be willing to work long hours, and occasional Saturday shifts.
• Candidates must be flexible with working schedules - night shift and day shift depending on business needs.
• Has stable wifi and backup
• has spare laptop as BCP

Note: Experience in culture and communications/language training is preferred

JOB DESCRIPTION:

The role is responsible for managing a team and the accounts they support. He/she will take full ownership of supervising, managing, and motivating team members and should be able to act proactively to ensure effective collaboration and to achieve daily goals. This includes but not limited to: Team Management, Performance Management, Client Management.

QUALIFICATIONS:

• Open to "unconfirmed" Team Leaders, SMEs, Team Lead OICs who handled a team for at least 1-2 years.
• Open to Team Leaders with at least 1 solid year of team management/handling ideally from the following industries: BPO/Call Centers, Recruitment/Headhunter Firms, Sales/Insurance Firms, Advertising Firms, etc.
• Candidates should display deep knowledge in the principles of Operations Management, Performance Management and Team Development.
• Candidates must have excellent communication skills, both spoken & written.
• Has strong Analytical skills and Leadership qualities.
• Candidates must be open to working on a Fixed Night Shift schedule.

COMPENSATION/BENEFITS:

• COMPETITIVE COMPENSATION PACKAGE + HMO on Day 1
• FIXED NIGHT SHIFT, US Holidays OFF
• MONTHLY INCENTIVES on top of your base pay