What you'll get:

• 35k Joining Bonus!
• Medical HMO Insurance effective on Day 1
• P 10,000.00 Worth of Medicine Reimbursement on top of the HMO
• Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.

Requirements:

• College Graduate/Bachelor's Degree
• Experience in RPO is an advantage but not required
• With at least 1-2 years BPO experience
• Average – Good communication skills

Highlights :

• Competitive salary package and HMO Benefits
• Direct hire
• Willing to join asap
• Temporary WFH
• Will provide equipment
• Amenable to work in shifting schedule

Your day-to-day in a nutshell

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various Concentrix and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident, and knowledgeable mannerReady to #EmbraceDifferent?

Requirements:

• At least Highschool Graduate
• With or without BPO experience
• Experience is preferred but not required
• Have good English communication skills
• Are willing to work onsite and in shifting schedule

Here’s what’s in store for YOU!

• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Position Purpose:
The Performance Improvement Specialist provides support to the Supervisor by answering questions, providing training, modeling behaviors, identifying performance deficiency trends, creating supporting process documentation ensuring strategy and compliance is in effect.

Minimum Job Requirements (Education, Experience, Skills):

• Associates degree or equivalent experience, bachelor’s degree preferred.
• Demonstrate ability to forecast and plan for workload.
• 1-2 years of relevant experience in the role.
• Amenable to work onsite - Commonwealth site
• Amenable to work in shifting, weekends, graveyard, holiday schedule
• Documentation experience Required.
• Training and development experience preferred.
• Project management experience preferred.

The primary responsibility of the Client Services Manager is to ensure that client(s) are provided the ultimate service. The Client Services Manager will be singularly focused on the ship-to’s of this one (or few) client(s) (customer class) and optimizing contracted business within this relationship. There will be an insanely high focus on servicing these clients and identifying cross-selling opportunities.

Duties and Responsibilities:

• Serves as the “Single Point of Contact” for Afni on select national account client(s). This will be done primarily through phone calls and e-mails.
• Seek opportunities to sell as much of the contracted suite of products as appropriate for each end-user.
• Assures all orders are placed and delivered within contracted parameters.
• Proactively manage the order cycle for each end-user. Research and resolve order flow concerns.
• Deploy field personnel from Afni or contracted vendors as required to ensure the product is successfully delivered, installed, and properly used, or to resolve concerns.
• Analyze and develop creative ways to remove costs and create efficiencies in existing contracts.
• Participate in future contract proposals by using pre-existing customer data and other relevant benchmarking information.
• Work collaboratively with the Corporate Accounts team.
• Assist in the development of and growth of this new role.

Who We Are Looking For:

• Bachelor’s degree preferred.
• At least 2 to 5 year(s) of working experience in the related field is required for this position.
• Experience with invoicing and contract negotiation.
• Previous account management, sales, or customer service required.
• Remarkable customer service skills and entrepreneurial spirit.
• Strong leadership and communication skills.
• Ability to resolve issues promptly
• Excellent MS Office and A-Plus skills.
• Experience in managing large accounts.
• Strong technology proficiency and excellent organizational skills.
• Demonstrated ability to handle a high volume and wide variety of work within the confines of negotiated contracts.
• Willing to work in Commonwealth Quezon City
• Willing to work on GRAVEYARD SCHEDULE

As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

Your day-to-day in a nutshell :

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various Concentrix and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next Customer Experience Champion if you :

• Are a college graduate, with or without BPO experience
  - If Highschool/Senior High School graduate should have an experience of at least six (6) months in the BPO industry
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking, and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU!
• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

Customer Service Representatives :
Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

Responsibilities :

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Requirements :

• Average - Good communication skills
• Preferably with Telco Experience
• Basic knowledge in computer navigation
• Amenable to work on shifting schedule
• Additional Information:
  Candidate must possess at least a Bachelor’s/College Degree, any field or Undergraduates (Completed 2 years in college without pending/back subjects)
  - At least 1 year of working experience in the related field is required for this position (If College Graduate)
  - At least 2 years and 5 months of working experience in the related field is required for this position (If College Undergraduate)

Perks :

• Medical HMO Insurance effective on Day 1
• P 10,000.00 Worth of Medicine Reimbursement on top of the HMO
• Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.

Highlights :

• Competitive salary package and HMO Benefits
• Direct hire
• Willing to join asap
• Temporary WFH
• Will provide equipment
• Amenable to work in shifting schedule

The Dream Job defined
As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

Your day-to-day in a nutshell :

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various Concentrix and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next Customer Experience Champion if you :

• Are a college graduate, with BPO experience
• Have an experience of at least one (1) year in the BPO industry; but candidates without BPO experience are also welcome to apply
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU!

• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

The Dream Job defined
As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

Your day-to-day in a nutshell :

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various Concentrix and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next Customer Experience Champion if you :

• Are at least Senior High School graduate
• Have an experience of at least six (6) months in the BPO industry; but candidates without BPO experience are also welcome to apply
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU!

• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

The Dream Job defined
As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

Your day-to-day in a nutshell :

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various Concentrix and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next Customer Experience Champion if you :

• Are a College graduate OR 2nd year College completed
• Have an experience of at least one (1) year in the BPO industry - Preferably with financial background.
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Here’s what’s in store for YOU!

• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities

QUALIFICATIONS :

• At least 7 years solid experience in software/manual automation experience
• At least 5 yrs. Automation experience
• At least 5 yrs Java/C# experience
• At least 1 yr API testing
• Bachelor’s Degree in Computer Science, Engineering, Mathematics or a related field

HIRING PROCESS :

1) HR/Initial Interview
2) Technical Exam
3) Technical Interview
4) Local Final Interview

We are looking for an outstanding Web Developer to be responsible for the coding, innovative design and layout of our websites. Web developer responsibilities include building our website from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.

PRIMARY RESPONSIBILITIES
 Write well designed and efficient code by using best software development practices
 Create website by using standard HTML/CSS practices with mobile first design
 Integrate data from various back-end services and databases
 Gather and refine specifications and requirements based on technical needs
 Create and maintain software documentation
 Be responsible for maintaining, expanding, and scaling our site
 Stay plugged into emerging technologies/industry trends and apply them into operations and activities
 Cooperate with web designers to match visual design intent

REQUIRED KNOWLEDGE/SKILLS/ ABILITIES
 Proven working experience in web programming
 Top-notch programming skills, in-depth knowledge of modern HTML/CSS, and mobile first development techniques.
 Adequate knowledge of relational database systems, Object Oriented Programming and web application development
 Aggressive problem diagnosis and creative problem solving skills
 Strong organizational skills to juggle multiple tasks within the constraints of timelines
 Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
 BS in computer science or a related field is a plus
 Familiarity with C# is a plus
 Familiarity with Kentico is a plus
 Skills and Years of experience required
- HTML: 2-3 years
- CSS: 2-3 years
- JS: 2-3 years
- C#, SQL, and Kentico: Not required but a plus.

HIRING PROCESS :

1. HR / Initial Interview
2. Technical Exam c/o US hiring manager
3. US Technical interview
4. Final Interview- Local / Validation

Designs, builds, and oversees the deployment and operation of technology architecture, solutions, and software to capture, manage, store, and utilize structured and unstructured data from internal and external sources. Establishes and builds processes and structures based on business and technical requirements to channel data from multiple inputs, route appropriately and store using any combination of distributed (cloud) structures, local databases, and other applicable storage forms as required. Develops technical tools and programming that leverage current technologies to cleanse, organize and transform data and to maintain, defend and update data structures and integrity on an automated basis. Creates and establishes design standards and assurance processes for software, systems, and applications development to ensure compatibility and operability of data connections, flows and storage requirements. Reviews internal and external business and product requirements for data operations and activity and suggests changes and upgrades to systems and storage to accommodate ongoing needs.

PRIMARY RESPONSIBILITIES :
• Develop features in .NET custom applications based on feature specifications and technical designs.
• Contribute to creating feature specifications and technical design schematics.
• Contribute to requirements gathering and analysis activities such as storyboarding, developing use cases, and creating functional requirements specifications.
• Create database models and build out models using SQL Server, then surface data to user interfaces by using object oriented techniques, often using object-to-relational mappers.
• Take responsibility for feature-focused unit and system testing (built both by you and others).
• Contribute to facilitating acceptance testing procedures and monitoring results.
• Contribute to performance and load testing procedures and issue remediation.
• Develop software solutions compliant with Enterprise architecture, processes, procedures, and protocols
• Work with architects and developers to report developmental progress
• Support fellow developers through knowledge sharing, constructive feedback, and peer code reviews
• Contribute to technical design specifications and technical design reviews
• Follow coding, design, quality standards as defined by enterprise architecture and leadership
• Contribute to design, development, testing, deployment, and support enterprise applications
• Develop and drive mindset of continuous integration and continuous deployment (CI/CD)

REQUIRED KNOWLEDGE / SKILLS/ABILITIES :
• Bachelor’s Degree in Computer Science, Software Engineering or Information Systems, or equivalent experience
• 2+ years of programming experience
• Deep hands-on knowledge of the .net, C#, Web Services, Javascript/Jquery, MS SQL
• Highly Proficient in own tech stack, and able to consult on others as appropriate
• Track record of driving quality first
• Strong knowledge of data structures, algorithms, and operating systems
• Strong troubleshooting and performance tuning skills.
• Knowledge of SAFe framework with experience in Agile methodologies
• Track record of staying current with trends, techniques, tools, and processes that drive improvement
• Able to define technical expectations and goals of projects
• Able to estimate time spent on projects in alignment with team
• Help drive performance of team and act as mentor to more junior developers
• Specialized technical knowledge in multiple application development efforts
• Know all phases of the development cycle
• Design and implement code reviews
• Collaborate with junior developers
• Not an order taker; able to contribute effectively
• Possess advanced knowledge in applicable technical stack
• Drive mindset of delivering applications and solutions faster

HIRING PROCESS :
1) HR/Initial Interview
2) Local Technical Interview
3) Local Final Interview

We are passionate about our products and our team. We are looking for engineers that will take ownership of their projects and products beyond functional specs and mockups and who like to work in a fast-paced team environment. We look for engineers who are smart, motivated and team players. With your technical expertise you manage individual projects priorities, deadlines and deliverables. You design, document, develop, test, deploy, maintain, and enhance software solutions. You will be developing a Mobile iOS Application for Property Management Software used by thousands of users across the US and other international locations.

PRIMARY RESPONSIBILITIES :
 Manage individual projects priorities, deadlines and deliverables.
 Design, document, develop, test, deploy, maintain, and enhance software solutions.
 Ensure quality of work via DEV or unit tests consistent with requirements and specs
 Research and solve problems to support the product.

REQUIRED KNOWLEDGE/SKILLS/ ABILITIES :
 BA/BS degree in Computer Science or related technical field or equivalent practical experience
 2-3+ years experience in Developing and maintaining iOS Applications deployed in the market
 iOS SDK knowledge
 Fluent in swift
 Understanding of iOS platform and making the app work in offline mode
 Experience in API design, performance optimization, client architecture, or tools, in the mobile space
 Experience with cocoapods
 Experience working with IOT providers
 Agile mindset and has developed in a Scrum-based environment
 Comfortable with ambiguity in requirements and able to collaborate with teammates to develop the specs
 Able to provide visibility of progress using project tracking software such as Azure DevOps, Jira, and the like

HIRING PROCESS :

1. HR/ Initial Interview
2. Local Hiring Manager Interview (Chito Oliver Borja)
3. US Final Interview

Job Summary :               
Designs, builds, and oversees the deployment and operation of technology architecture, solutions, and software to capture, manage, store, and utilize structured and unstructured data from internal and external sources

Role / Responsibilities :         

• Specialized technical knowledge in multiple application development efforts
• Understand of all phases of the development cycle
• Execute design and code reviews
• Collaborate with junior developers
• Possess advanced knowledge in applicable technical stack
• Proficiency with web technologies and/or database programming
• Able to define technical expectations and goals of projects
• Able to estimate time spent on projects in alignment with team
• Work under minimal supervision   

Required Skills / Knowledge / Experience:               

• Bachelor’s Degree in Computer Science, Software Engineering or Information Systems, or equivalent experience
• Knowledge in .net ; C#, XML Web Services, MS SQL, Javascript, VB Script, ASP.net, IIS Angular preferred
• Competencies: Innovation, Problem Solving

Hiring Process :

1. HR/ Initial Interview
2. Technical Exam - Marvi to check the exam
3. Local Hiring Manager Interview
4. US Final Interview

The Dream Job defined
As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

Your day-to-day in a nutshell
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various Company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next Customer Experience Champion if you:
• Are a college graduate, with or without BPO experience
• Have an experience of at least one (1) year in the BPO industry; but candidates without BPO experience are also welcome to apply
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule