Your day-to-day in a nutshell :
• Assist our community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about company products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Display a strong bias to doing what’s right for our community
• Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce Company Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

You may be our next CSR if you :
• Are a college graduate, with at least one (1) year Customer Service experience (BPO or non-BPO)
• Have good English communication skills
• Have good multi-tasking, problem-solving skills and keen attention to details
• Are willing to work at home temporarily
• Have at least 10 Mbps internet speed and conducive working area at home

Here’s what’s in store for YOU :
• Earn up to PhP 22,000 Salary
• Competitive salary
• Free meals and transportation
• Staff wellness-focused account
• Exciting workspace