CSR/TSR for Telco Account
BGC - Taguig, Pampanga, Work From Home
Posted 1 year ago
Customer Service Representatives :
Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Average – Good communication skills
- Preferably with Telco Experience
- Basic knowledge in computer navigation
- Amenable to work on shifting schedule
- Additional Information:
Candidate must possess at least a Bachelor’s/College Degree, any field or Undergraduates (Completed 2 years in college without pending/back subjects)
– At least 1 year of working experience in the related field is required for this position (If College Graduate)
– At least 2 years and 5 months of working experience in the related field is required for this position (If College Undergraduate)
- Medical HMO Insurance effective on Day 1
- P 10,000.00 Worth of Medicine Reimbursement on top of the HMO
- Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.
- Competitive salary package and HMO Benefits
- Direct hire
- Willing to join asap
- Temporary WFH
- Will provide equipment
- Amenable to work in shifting schedule
|Job Category||Customer Service, Customer Support|
|Salary :||PhP20,000 upto 35,000|
|Recruitment set-up :||Virtual - via Zoom|
|Site :||BGC, Taguig and Pampanga|