CSR/TSR for Telco Account

Full Time
BGC - Taguig, Pampanga, Work From Home
Posted 8 months ago

Customer Service Representatives :
Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

Responsibilities :

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Requirements :

  • Average – Good communication skills
  • Preferably with Telco Experience
  • Basic knowledge in computer navigation
  • Amenable to work on shifting schedule
  • Additional Information:
    Candidate must possess at least a Bachelor’s/College Degree, any field or Undergraduates (Completed 2 years in college without pending/back subjects)
    – At least 1 year of working experience in the related field is required for this position (If College Graduate)
    – At least 2 years and 5 months of working experience in the related field is required for this position (If College Undergraduate)

Perks :

  • Medical HMO Insurance effective on Day 1
  • P 10,000.00 Worth of Medicine Reimbursement on top of the HMO
  • Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.

Highlights :

  • Competitive salary package and HMO Benefits
  • Direct hire
  • Willing to join asap
  • Temporary WFH
  • Will provide equipment
  • Amenable to work in shifting schedule

Job Features

Job CategoryCustomer Service, Customer Support
Salary :PhP20,000 upto 35,000
Recruitment set-up :Virtual - via Zoom
Site :BGC, Taguig and Pampanga

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