Customer Care Specialist

Posted 3 years ago

The Dream Job defined
As a Customer Care Specialist, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.

Your day-to-day in a nutshell
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various Company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

You may be our next Customer Experience Champion if you:
• Are a college graduate, with or without BPO experience
• Have an experience of at least one (1) year in the BPO industry; but candidates without BPO experience are also welcome to apply
• Have good English communication skills
• Have working knowledge on computers
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule

Job Features

Job CategoryCustomer Service, Customer Support
Salary :PhP 16,500 to 21,000
Non-taxable Allowance :PhP 2,000
Complexity Allowance :PhP 3,500 to 5,000
Work Set-up :Onsite

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