Job Description

• Answering incoming calls from customers

• Resolving customer inquiries/requests

• Developing and maintaining accurate files

• Ensuring customer requests are handled in an appropriate and timely manner

• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Job Qualifications

• College undergraduate or college graduate, with or without BPO experience
• Have an experience of at least six (6) months in the BPO industry (international account)
• Have working knowledge on computers and basic MS offices
• Have good customer service, multi-tasking and problem-solving skills
• Are willing to work in shifting schedule