Customer Service Representatives are the dynamic and highly-driven CSRs. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

Responsibilities :

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Qualifications:

• Average – Good communication skills
• Basic knowledge in computer navigation
• Amenable to work on shifting schedule
• Additional Information:
  Candidate must possess at least a Bachelor’s/College Degree, any field or Undergraduates (Completed 2 years in college without pending/back subjects)
  – At least 1 year of working experience in BPO is required for this position (If College Graduate)
  – At least 2 years of working experience in BPO is required for this position (If College Undergraduate)

Perks :

• Medical HMO Insurance effective on Day 1
• P 10,000.00 Worth of Medicine Reimbursement on top of the HMO
• Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.

Highlights :

• Weekly Recruitment drive for faster processing of application
• Competitive salary package and HMO Benefits
• Direct hire
• Willing to join asap
• Amenable to work in shifting schedule