Your day-to-day activity :

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests is handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Qualifications:

• At least a High School graduate or College graduate/undergraduate
• With at least six (6) months of BPO experience
• Have good English communication skills
• Have good customer service, multi-tasking, and problem-solving skills
• Are willing to work on-site and shifting schedule

Here’s what’s in store for YOU :

• Paid training
• Competitive salary
• Monthly performance incentives
• Benefits after six (6) months
• Vacation entitlement upon hire
• Career pathing and advancement opportunities