BASIC FUNCTIONS

Responsible for answering customer questions and taking care of customer complaints, with the goal of ensuring a positive customer experience.  To provide support for the company’s products and services, take order requests, answer questions, and resolves complaints.

PRIMARY DUTIES AND RESPONSIBILITIES

• Handles customer service inquiries – inpatient, outpatient, dental, etc.
• Handles all approvals and generation of LOAs.
• Reviews and handles each call with a very high degree of attention to detail.
• Reads, understands, assesses, and translates medical documents correctly.
• Meets performance metrics in terms of accuracy of reports, calls per minute, and quality.
• Performs other functions related, analogous, and pertinent to the preceding enumeration as may be assigned by superiors from time to time

QUALIFICATIONS:

• Should be a medical-related courses (Nutrition and Dietetics, Psychology is accepted)
• Fresh graduate or at least finish 3rd-year college level
• With or without call center experience
• Amenable to shifting schedule
• Can work full time and on-site