Customer Service Representative – HC

Full Time
Cebu, Metro Manila
Posted 2 months ago

BASIC FUNCTIONS

Responsible for answering customer questions and taking care of customer complaints, with the goal of ensuring a positive customer experience.  To provide support for the company’s products and services, take order requests, answer questions, and resolves complaints.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Handles customer service inquiries – inpatient, outpatient, dental, etc.
  • Handles all approvals and generation of LOAs.
  • Reviews and handles each call with a very high degree of attention to detail.
  • Reads, understands, assesses, and translates medical documents correctly.
  • Meets performance metrics in terms of accuracy of reports, calls per minute, and quality.
  • Performs other functions related, analogous, and pertinent to the preceding enumeration as may be assigned by superiors from time to time

QUALIFICATIONS:

  • Should be a medical-related courses (Nutrition and Dietetics, Psychology is accepted)
  • Fresh graduate or at least finish 3rd-year college level
  • With or without call center experience
  • Amenable to shifting schedule
  • Can work full time and on-site

Job Features

Job CategoryCall Center Operations, Customer Service

Apply Online

A valid email address is required.