Job Description

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests is handled in an appropriate and timely manner
• Utilizing various company and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Qualifications

• At least a Senior High School graduate or College graduate/undergraduate
• With at least six (6) months experience in the BPO industry handling international account
• Have good to excellent English communication skills
• Have good customer service, multi-tasking, and problem-solving skills
• Are willing to work on-site and shifting schedule
• Can start as soon as possible

Perks

• Paid training
• Career pathing and advancement opportunities

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