Customer Service Representative – Telco

Full Time
Quezon City
Posted 3 months ago

Your day-to-day activity:
• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various companies and client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Perks:

  • Competitive Salary Package!
    • Earn up to PHP24K monthly, PLUS up to PHP9K monthly performance incentives. 
  • Premium Health Benefits!
    • Up to 4 FREE dependents on your HMO
    • 10K Annual Medical Reimbursement
    • Life Insurance
  • People and Culture
    • Annual Family Day
    • Outstanding leadership team
    • Family-centric events
    • Hands-on leadership

Qualifications:

  • At least 12 months of BPO experience handling international accounts. Preferred is Telco.
  • At least a high school diploma
  • With strong communication skills (conversational, confident, spontaneous, relational)
  • Strong comprehension and learning agility
  • Able to work in a paperless environment with stringent compliance to information security measures
  • Must be able to provide NBI clearance before the start date

Job Features

Job CategoryCall Center Operations, Customer Service
Salary PackagePhp 24,000

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