The Implementation Data Analyst III is responsible for working with internal and external customers. This includes analyzing requirements and gathering deliverables to successfully complete the implementation, assisting the customer with completing required questionnaires, gathering appropriate data or content, selecting appropriate templates or centers for activation, and coordinating with other departments. The Implementation Analyst serves as a subject matter expert for implementation best practices on the product or service they are supporting.

Candidates are expected to master the skills required for data check in based on the following: Learn and master one primary
service type with all related sub types. Review, Analyze, and Check in a minimum of 6 sites per week. Which includes reviewing
the data, sending any initial questions, second round of questions, etc… without having the sites reviewed from a Senior IA or a Manager. Able to fully understand and speak to all sections of the spreadsheets required for data check in along with any other data requirements. Execute best practices which include appropriately wording initial questions for the client to review, time management, completing a Salesforce record appropriately, and being able to cover initial questions with the client on the phone if necessary.

Responsibilities for this position include but are not limited to the following :

o Manage multiple client implementations simultaneously
o Accurately forecast activation dates and manage implementation appropriately to meet release dates
o Provide superior customer service to all internal and external customers
o Perform system setup and configuration ensuring accuracy of complex data and multi system integrations
o Maintain advanced knowledge of each product for which they are responsible
o Interpret and understand client business requirements
o Assist client in determining best practices for setup and configuration to achieve client’s desired result
o Analyze legacy information and practices and configure appropriately in new environment
o Conduct review with customer prior to release to confirm acceptance of data and configuration
o Maintain accurate records of all communication received for each client
o Update activity records timely and accurately to ensure accurate reporting and client billing
o Manage defect or problem resolution to drive implementations to completion
o Notify management of any complications, missing data or system defects that might delay the implementation
o Identify and assist development with resolution and enhancements to workflow, scripts, or system defects
o Perform testing on new workflow, scripts, or solutions prior to implementation
o Provide project coordination as required for more complicated account setups to ensure successful completion
o Resolve complaints and answer questions from both internal and external customers
o Collaborate regularly with other departments to improve processes or procedures
o Ensure appropriate hand-offs and communication with Engagement Managers, Consultants and Account Management

Required Knowledge/Skills/Abilities :

o Coordinate with enterprise clients to gather required data from legacy system
o Manipulate Excel/CSV data to produce meaningful reports and information
o Perform data quality review to ensure all required data has been submitted and appears to be valid
o Identify and analyze data discrepancies and resolve appropriately
o Create scripts, templates, and tools to streamline and automate the conversion process
o Communication to client of deadlines for data delivery to meet conversion schedule requirements
o Collaborate with internal and external customers to identify requirements
o Management of multiple data migration projects within a given week
o Develop and maintain quality relationships and communication with client teams
o Facilitate data review and implementation meetings with client and participating RealPage implementation teams
o Assist the data migration team with analyzing and reformatting data received
o Assist the data migration team during peak periods by personally completing data migrations
o Create and maintain technical documents, checklists, and procedures for new and existing solutions
o Participate with testing of defect and bug fixes from development
o Assist in preparing admin reports used by leaders
o Act as POC of the team
o Communicate with management the status of assignments