Implementation Consultant II is responsible for working across multiple product teams to implement end-to-end solutions for customers. This includes analyzing requirements and gathering deliverables to successfully complete the implementation, collecting appropriate data, and coordinating with other departments. This includes analyzing requirements and gathering deliverables to successfully complete the implementation, collecting appropriate data, and coordinating with other departments. The Implementation Consultant II serves as a subject matter expert for implementation best practices on the products or services they are delivering. An understanding of financial reporting, custom report writing and budgeting will be necessary to successfully complete the required tasks. They are instrumental in effectively communicating challenges to the appropriate departments to ensure positive ongoing client experiences.

PRIMARY RESPONSIBILITIES :

o Manage multiple client implementations simultaneously
o Analyze legacy information and practices and configure appropriately in new environment
o Conduct review with customer prior to release to confirm acceptance of data and configuration
o Accurately forecast activation dates and manage implementation appropriately to meet release dates
o Provide superior customer service to all internal and external customers
o Perform system setup and configuration ensuring accuracy of complex data and multi system integrations
o Maintain core knowledge of each product for which they are responsible
o Interpret and understand client business requirements
o Maintain accurate records of all communication received for each client
o Provide project management and coordination to ensure product activations are moving as quickly as possible
o Update activity records timely and accurately to ensure accurate reporting and client billing
o Manage defect or problem resolution to drive implementations to completion
o Notify management of any complications, missing data or system defects that might delay the implementation
o Identify, assist and test enhancements to workflow, scripts, or system defects for core functions
o Resolve problems and answer questions from both internal and external customers
o Collaborate regularly with other departments to improve processes or procedures
o Ensure appropriate hand-offs and communication with Engagement Managers, Consultants and Account Management
o Maintain knowledge of departmental processes and procedures
o Interpret and migrate data provided from multiple sources
o Reconcile financial reports to historical financial reports
o Analyze and replicate legacy accounting information into import templates
o Upload outstanding items from the prior period for the first bank reconciliation
o Gather and format the beginning balances and monthly historical net activity after beginning balances
o Conduct quality assurance of data migrations prior to release to the customer
o Maintain accurate records of all data and communication received for each conversion
o Notify management of any complications, missing data or system defects that might delay the conversion

REQUIRED KNOWLEDGE/SKILLS/ABILITIES :

o Bachelor’s degree in an Accounting or Finance related position
o Prior experience in a consultative position with proven success required
o Minimum of 1-year experience in software implementation
o Outstanding verbal and written communication skills; excellent presentation skills
o Must be able to effectively communicate with internal and external executive-level customers
o Excellent analytical abilities to grasp the key points from complicated details and interpret client needs
o Must be detail oriented with strong organizational and analytical skills
o Strong critical thinking to analyze the pros and cons of solving a problem in a certain way
o Must be able to multi-task, work in high paced and deadline driven environment
o A results-oriented individual who thrives working in a fast-paced environment
o Must be willing to work in a fixed Night Shift schedule
o Must be willing to work in Ortigas Pasig City or Ayala Cebu City

PREFERRED KNOWLEDGE/SKILLS/ABILITIES :

o Strong understanding of GAAP taxes and multicurrency accounting
o Preferably with financial and accounting background
o Software and/or multifamily property management experience required
o Executive relationship management experience
o Familiarity with RealPage products and Salesforce a plus