WHAT YOU’LL DO

The Implementation Consultant provides subject matter expertise for assigned customer implementations, for the Company’s Utility Management Solution. The Consultant provides best practice guidance, conducts business process workshops designed to document current client workflow and new workflow, manages customer deliverables, adheres to project timelines, and helps configure the systems accordingly. The Consultant is responsible for data analysis, on-time implementations, and backlog management for assigned customers.

PRIMARY RESPONSIBILITIES

• Deliver a customer-focused onboarding experience
• Deliver on-time implementations, per agreement with customer
• Accurately forecast activations and update backlog on a weekly basis
• Support clients through the implementation process to achieve a high level of client satisfaction.
• Identify and escalate to your leader, issues or risks to assigned implementations
• Follow through on commitments
• System configurations

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

•  Bachelor’s Degree graduate of any four year course
• With at least 3 years experience in a Project/Software Implementation and or Account Management
• Outstanding verbal and written communication skills
• Highly committed on providing superb customer service
• With client facing, preferably consulting experience (international), account management or handled international clients
• Must be willing to work in a fixed Night Shift schedule-Non Negotiable
• Must be flexible in terms of work arrangement (Work On-Site, Work From Home or Hybrid)