The Implementation Consultant III will act as the primary business consultant for concurrent sales and client engagements. This position brings to our implementation team multi-family housing industry experience and the in-depth product knowledge and project management skills necessary to ensure client satisfaction and success with RealPage software products. The Implementation Consultant will encourage the use of additional RealPage product and service offerings. Implementation Consultant interacts with sales, migrations, training, product support, development, and QA. The Implementation Consultant is instrumental in effectively communicating challenges to the appropriate departments to ensure positive ongoing client experiences.

PRIMARY RESPONSIBILITIES :

o Project management and coordination for small to midsize property management companies.
o Coordination of RealPage services including data conversion and training.
o Contributes innovative ideas to improve product, simplify processes and deliver services.
o Provide a high level of product and business knowledge.
o Develop and maintain quality relationships and communication with client teams.
o Support clients through the implementation process to achieve a high level of client satisfaction.
o Actively and efficiently manage implementation projects so that implementations are achieved
o on time and within budget to the satisfaction of clients.
o Facilitate meetings and give presentations to clients and project teams.
o Identify issues as they emerge, determine appropriate course of action for resolution, and follow through to make sure the problem is resolved to the client’s satisfaction in a timely manner.
o Track project deployments and expenses accurately and timely to ensure proper client billing.
o Proactively continue to expand personal development and expertise through education and field experience.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES :

o Position requires 2 years’ experience in use of the OneSite product lines
o Affordable housing experience preferred, specifically HUD and Tax Credit
o Software and/or multifamily property management experience required
o Experience working in a sales environment a plus; knowledge of the sales cycle
o Four-year degree or equivalent work experience preferred
o Outstanding verbal and written communication skills; excellent presentation skills
o Must possess good organization and time management skills; project management experience desired
o Customer service experience is required; excellent telephone rapport
o Able to work with little supervision, but knowing when to escalate problems
o Completing multiple tasks within desired timelines; excellent project management skills
o Must have the ability to work with many different personalities
o Flexible, detailed, and able to successfully accept change
o Must be willing to work in Night Shift

PREFERRED KNOWLEDGE/SKILLS/ABILITIES :

o Must be willing to work in Night Shift
o With at least 3 years or more related work experience as an implementations consultant
o Property management knowledge or experience preferred
o Strong organizational and time-management skills with the ability to handle multiple projects in a limited time frame
o Excellent English, verbal and written communication skills
o Proven ability to provide solid customer service