The Program Manager is responsible in retaining and growing his/her assigned clients by
1) achieving great results for the client,
2) building strong client relationships, and
3) ensuring high employee satisfaction and retention.
You will develop and communicate the vision and expectation levels to your unit members. Your strategy will be dependent on the client expectations and strategic corporate direction of the vision and goals. You are tasked to empower, select/recruit, coach and retain qualified leaders, front-liners, and support staff that will contribute to the business unit and company goals. You will integrate different team functions and ensure the high performance through feedback, training, and development. You will drive the profit & loss of your client portfolio ensuring that this meets company targets.

Tasks :

• Maintain & improve overall performance of the client accounts
• Maintain the client relationship at all relevant levels
• Prove & create real value through improved internal client performance or improved process to increase client’s revenue or reduce client’s cost
• Ensure that the employee satisfaction and wellness is high
• Maintain a healthy employee retention
• Develop employees and ensure leaders grow from within. Develop Managers for the next level
• Maintain P&L of their accounts inclusive of all support (TMs, QAs, reporting, buffers, etc.)

Requirements :

• At least 3 or more years Account Management and Operations Management experience
• Superior communication and problem-solving skills
• Ability to quickly understand a client’s business processes
• Ability to build strong long term relationships with clients
• Willing to work in Makati for a permanent nightshift schedule and occasional Saturday shifts