As a Sr Manager, Delivery Excellence your expertise will help the company’s clients align their people, processes, and technology with a business strategy, and vision, for future success
The Sr Manager, Delivery Excellence proactively with clients, Company deals, and delivery teams to solution and deliver on transformation solutions like Robotics Process Automation, AI-enabled Conversation Bots, etc. Based on the client’s strategic objectives, you’ll improve performance across their business through reshaping processes, transforming the organization, and using enabling technology effectively.
• Driving improvement initiatives that positively impact client satisfaction & business profitability.
• Identifying areas of improvement and facilitating improvement projects which can result in significant improvement in profitability.
• Solving business problems through innovative & sustainable solutions.
• Identifying process gaps & automation opportunities.
• Oversee and manage automation initiatives from assessment up to deployment.
• Project managing improvement efforts across multiple locations and maintaining consistency in effort & implementation.
• Interfacing with leadership/clients and identifying opportunities for value.
• Driving effective Change Management for a stable & consistent delivery – Zero surprise operations.
• Train, mentor, and certified Six Sigma Yellow belt and Greenbelt candidates.
1. Manage the Innovation initiatives for assigned accounts/vertical (preferably on the Healthcare Vertical)
2. Lead the overall planning, management, execution, and sustenance of identified initiatives (automation and/or process improvement)
3. Provide value and visibility with both the clients and business and align all initiatives with pain points, challenges, client roadmap, future direction, among others
4. Exhibit various methodologies such as Design Thinking, Agile, Change Management, Entitlement Studies/Art Of Possible, Six Sigma, Solutioning, among others based on the opportunities at hand
5. Lead and conduct ideation and co-innovation sessions with the business and/or client
6. Conduct various Innovation training on identified audience
|Job Category||Management, Senior Manager|