Service Desk Analyst

Full Time
BGC - Taguig
Posted 9 months ago

What you’ll get:

  • 400k Medical HMO Insurance effective on Day 1
  • P 10,000.00 Worth of Medicine Reimbursement on top of the HMO
  • Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.

Desired Competencies (Technical/Behavioral Competency):

  • Strong in Communication skills and interpersonal skills with exposure to handling Service Desk calls and experience in providing EUC services
  • Knowledge on Desktop engineering, Active Directory, VPN, Intune Mobile device management, VDI, Microsoft Office, Windows OS troubleshooting skills
  • Should have good experience in troubleshooting hardware issues for Desktops, Laptops and printer related issues
  • Exposure to handling US Support via Phone, Email & Chat Support
  • Exposure to handling Critical incident management – MIM
  • Good-to-Have: MCP & ITIL Certification.

Highlights:

  • Competitive salary package and HMO Benefits
  • Direct hire
  • Willing to join asap
  • Amenable to work in shifting schedule

Job Features

Job CategoryAnalyst, Service Desk
Desired Experience Range2 to 4 years
Salary RangeCompetitive
Work set-upTemporary work-from-home

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