Service Desk Analyst
Full Time
BGC - Taguig
Posted 2 years ago
What you’ll get:
- 400k Medical HMO Insurance effective on Day 1
- P 10,000.00 Worth of Medicine Reimbursement on top of the HMO
- Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities.
Desired Competencies (Technical/Behavioral Competency):
- Strong in Communication skills and interpersonal skills with exposure to handling Service Desk calls and experience in providing EUC services
- Knowledge on Desktop engineering, Active Directory, VPN, Intune Mobile device management, VDI, Microsoft Office, Windows OS troubleshooting skills
- Should have good experience in troubleshooting hardware issues for Desktops, Laptops and printer related issues
- Exposure to handling US Support via Phone, Email & Chat Support
- Exposure to handling Critical incident management – MIM
- Good-to-Have: MCP & ITIL Certification.
Highlights:
- Competitive salary package and HMO Benefits
- Direct hire
- Willing to join asap
- Amenable to work in shifting schedule
Job Features
Job Category | Analyst, Service Desk |
Desired Experience Range | 2 to 4 years |
Salary Range | Competitive |
Work set-up | Temporary work-from-home |