What you get:
1. 50K SOB given on the 1st day of training class
2. 47K monthly salary
3. 20% ND
4. WAH setup
5. Laptop and Internet provided
1. WAH report to the office 2x a week.
2. Work on Pacific Standard Timezone – US
3. Report to VP of Operations based in Singapore ROHQ
4. Must be flexible and willing to travel to Singapore every month for the monthly board meeting
What is your mission?
- Responsible for the day to day management of the contact center to ensure that KPIs are met.
- Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers
- Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
- Collaborate with Customer Experience and Training team to identify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client.
- Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System
Who are we looking for?
- Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field.
- Preferable with 1 year of working experience in the related field is required for this position
- Experience leading, inspiring and motivating others to meet goals and metrics
- Possess project and resource management skills
- Strong communication and interpersonal skills
- Excellent decision making and analytical skills.
- Excellent verbal and written communication skills in English.
|Call Center Operations, Sales, Team Leader