Technical Support Representative (TSR)

Full Time
Cebu, Mandaluyong
Posted 3 months ago

Job Description

Responsible for resolving issues related to troubleshooting of the application and devices used (iPad, tablet, mobile phone, etc), transaction inquiry, reconciliation, and account flow.

Qualifications:

  • At least Highschool Graduate or SHS Graduate
  • If College Graduate, preferrably finished IT or Computer Science Course
  • With at least 6 months Technical Support Representative Experience
  • Should have experience in troubleshooting iOS/Android devices
  • Experience in fixing desktops and O.S installation is preferred but not required.
  • Highly motivated and should be flexible in terms of working in different shifts
  • Good to excellent communication skills

Assets:

Knowledge in Mac OS X and iOS Experience with Salesforce.com Retail experience Hospitality experience eCommerce experience.

Benefits:

  • Weekly attendance bonus
  • HMO after 1 year of service
  • Accidental Life Insurance after 6 months
  • Monthly performance-based incentive

Job Features

Job CategoryCall Center Operations, Technical Support
Salary RangePhp 17,000 to 23,000
Work set upOnsite

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