JOB DESCRIPTION:

The Trainer will be responsible for all language-related aspects of training for new hires. Specifically, training functions will include: Language Training Class Facilitation, Measurement/Evaluation of Trainees, Refresher Training, Needs Analysis, Training Design and Module Development, Ongoing Refinement of the Training Systems and Processes.

QUALIFICATIONS:

• At least 2 years of experience in New Hire Training, Product Training, Communication and/or Culture Language training ideally in a BPO company
• Candidates with experience doing training for Healthcare, IT and/or Engineering accounts is a plus
• Candidates must exhibit competence in communicating, facilitating and presenting training-related functions to different audiences. 
• Candidates must be willing to work long hours, and occasional Saturday shifts.
• Candidates must be flexible with working schedules – night shift and day shift depending on business needs.
• Has stable wifi and backup
• has spare laptop as BCP

Note: Experience in culture and communications/language training is preferred